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Condiciones Generales

ONLINE RESERVATION CONTRACTING CONDITIONS

The purpose of this document is to establish and regulate the GENERAL TERMS and CONDITIONS OF CONTRACT for the on-line reservation services of DACAR HOTEL, SL, (hereinafter HOTEL Y HOSTAL LES TORRES) with fiscal address at Camino can Prats, S / N 08635, Sant Esteve Sesrovires (Barcelona) and CIF B62216551. The Terms You and User are used here to refer to all individuals and / or entities that for any reason access www.lestorres.es or use the services.

By accepting these Terms and Conditions and completing the Reservation Process, DACAR HOTEL, SL undertakes to provide you with the necessary tools so that you can reserve accommodation.

These general conditions are subject to the provisions of:

  • Law 7/1998, of April 13 on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and users and other complementary laws
  • Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce,
  • Law 22/2010 of July 20, of the Consumer Code of Catalonia,
  • as well as all applicable tourist regulations and, subsidiarily, the Civil Code and the Commercial Code.

The formalization of the reservation in our establishment through this website, are subject to the following clauses:

 

1.- User

The user states:

  1. Be of legal age and have full capacity to formalize the reservation, stating that you understand and understand all the conditions found on the Web.
  2. That the data provided for the formalization of the reservation are true and complete.
  3. That the reservation and the number of guests will be confirmed at the end of the reservation.

 

2.- On-line reservations HOTEL AND HOSTAL LES TORRES

Next, we inform you of the steps to make reservations at www.lestorres.es:

  • Indicate the arrival date and departure date you want. Taking into account that the indicated departure date refers to the day that you will leave the hotel, that night is not included in your stay.
  • Select the number of adults and / or children who will occupy the requested room (s). Understanding as children those between 2 and 11 years of age. Those over 11 years old are considered as adults for this process.
  • Select the number of rooms you want to reserve.
  • Once all the previous steps have been indicated, you will be shown the options that you can choose by clicking on “reserve” next to each one of them.

To fully understand the reservation you make, we offer you the following sections that you should review:

  • Information on the type of room, where you will find a brief description and representative photograph of the room offered.
  • If you book an offer, by clicking on it you can find details of what it includes.
  • If you select more than one night, by selecting the price, you will be able to see in detail the amount of each of the nights.
  • In the “cancellation conditions” section of each rate block you will find the conditions of the selected rate.
  • Once you select the type of room and select the corresponding reservation button, a window will be shown with additional services, if any, that you can hire during your stay. In each of the services you can see the detail. If you do not want to reserve any of them, simply click on continue booking.
  • The rate will be taxed with the amount corresponding to the tourist tax that is in force at the time of booking.

In the final step you will be shown all the information of your reservation and its price including VAT. At the end of your reservation, a charge for the total amount of the reservation will be made on your credit / debit card.

The reservation information will be available for download by the client at the end of the process by printing on the screen and receiving email. Likewise, when leaving the establishment, the client will receive a paper copy of their invoice.

In the event that the user wishes to cancel the reservation, he may indicate it by contacting us through the email reservas@lestorres.net

Personal data will be treated according to the regulations for the protection of personal data in force at all times, and the conditions that you will see in these contracting conditions.

Once the last step of the reservation is completed you will receive an email with the confirmation. In that same email you will find a summary of your reservation and you can print a document with it.

 

2.1.- Acceptance of these terms and conditions.

The purpose of the Online Reservation services is to reserve a room at HOTEL Y HOSTAL LES TORRES. The use of these services will imply the acceptance of each and every one of the General Terms and / or Conditions, which will be considered immediately incorporated in the contract that is signed with HOTEL Y HOSTAL LES TORRES, without the need for them to be transcribed by written, and in any case they will refer to the latest updated version in this section.

 

2.2.- Termination of the contract or cancellation of the reservation

In the event of cancellation, the expenses that may occur are variable according to the reserved rate and the dates in advance of the cancellation. In any case, these are clearly indicated during the reservation process.

In the event of cancellation after 12:00 on the day before arrival or no-show, the establishment may invoice the first night as cancellation fees and will proceed to cancel the rest of the nights.

This clause is not valid for reservations made with special rates. In this case, the respective conditions established in said rates will apply.

In the case of a non-refundable rate, the user will not be able to make any cancellation of the reservation.

 

2.3.- Prices per room and night

The prices are only valid in writing and during the period indicated in them. When there are justifiable reasons, HOTEL Y HOSTAL LES TORRES reserves the right to modify these rates without prior notice. The prices relative to the reservation will be indicated to you during the reservation process.

 

2.4.- Use of services and facilities

The user agrees to use the services in accordance with the Law, morals, good customs and public order, as well as with the provisions of these General Contract Conditions. Consequently, you are obliged not to use the services, for illicit purposes or effects and / or contrary to the provisions of these General Contract Conditions, harmful to the rights and / or interests of third parties or that, in any way, may damage the services of the HOTEL Y HOSTAL LES TORRES and / or its image.

 

2.5.- Information retention

The electronic document in which the reservation is formalized is filed electronically during the legally established period. Customers will be able to access the data by exercising their corresponding access rights in the manner described in the data protection policy section and they can check their reservation from the home page of the website.

The operations to consult user account data and request services or products through the Web are carried out through a secure server. HOTEL Y HOSTAL LES TORRES has strict security procedures regarding the storage and disclosure of data in order to avoid any unauthorized access to them, in accordance with the provisions of the personal data protection regulations in force in Spain.

 

2.6.- Right to Modify the General Contract Terms and / or Conditions

HOTEL Y HOSTAL LES TORRES reserves the right to modify these General Contracting Conditions, informing users of the modifications made through www.lestorres.es.

 

2.7. Inability to provide services for reasons of force majeure

If HOTEL Y HOSTAL LES TORRES, despite acting with due foresight and diligence, could not provide the rooms contracted for reasons that are not attributable to them or force majeure, and if there is an impossibility of providing the services under the agreed conditions, HOTEL And HOSTAL LES TORRES will offer the user the possibility of opting for a full refund of the amount paid or for its replacement by another of similar characteristics in terms of category or quality. If the service is of inferior category or quality due to the substitution, HOTEL Y HOSTAL LES TORRES must reimburse the difference.

 

3.- Safeguarding of the General Contracting Conditions

If one of the stipulations of these General Contracting Conditions is declared null or inoperative, the rest of the General Conditions will remain in force under the agreed terms. No stipulation in this contract will affect in any way the mandatory provisions regarding consumers. If you are not a consumer, you expressly waive your right of withdrawal.

 

4.- www.lestorres.es and acceptance of rules of use

The user is aware that the use of online reservation services implies full and unreserved acceptance of each of the clauses that make up these contracting conditions at the same time that the user contracts the service. These rules of use complete these General Conditions in everything that they are not opposed to. Therefore, the user must be aware of the importance of consulting these standards. HOTEL Y HOSTAL LES TORRES, without prejudice to the express reference to the section corresponding to the protection of personal data, guarantees the protection and confidentiality of the data that our clients provide us, whose collection and treatment will be done in accordance with the established parameters in the regulations in force at all times, on the protection of personal data, Regulation EU 2016/679 and under the provisions of LO 4/2015 of March 30 on the protection of citizen security. You can check our privacy policy at the following link.

 

5.- Hiring Languages at HOTEL Y HOSTAL LES TORRES

Reservations can be made in Spanish and English. These conditions will only be available in Spanish.

 

6.- Complaints from customers / users

Any claim must be made in writing to HOTEL Y HOSTAL LES TORRES, at the address of the establishment at C / Copernic 1-3, 08636 Sant Esteve Sesrovires (Barcelona).

Compensation due to customer complaints or claims will be established by mutual agreement between the hotel and the customer, or failing that, by a final administrative or judicial ruling. For the negotiation and agreement between hotel and client to take place, it will be an inexcusable requirement that the claim has been expressly submitted, to the hotel management, during the stay of the client in question and, as far as possible, which consists in granting important rights to the client, but all aimed at solving their problem when it does not represent a detriment to their vacation, which is immediately upon arrival at the hotel.

 

7.-Smoking prohibited throughout the establishment

According to regulation 28/2005 (BOE N 39.27-X !! – 2005) it is totally forbidden to smoke in any space of the two establishments. If you persist in smoking in your room, the daily charge will be € 100 for extra cleaning service.

 

8.-Applicable law and competent jurisdiction

These General Terms and / or Conditions of contract (purchase conditions) are governed by Spanish Law. The competent jurisdiction to resolve any controversy that may arise, with respect to its validity, execution, fulfillment or resolution, total or partial, will be the one that corresponds by virtue of the current regulations that are applicable to the matter. In any case, any controversy that may arise from the provision of the services of the establishment, will be submitted to the Courts and Tribunals of the domicile of the same.

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